Robust Bluetooth Connections and Audio Engineering by Acoustic Veteran from MIT. Free Shipping.
Dear Backers
We've already shipped almost 900 pairs of earbuds to our parcel to send to the backers who paid and asked for replacement. We'll update your tracking number in next few days. Those who paid or asked in last two days will be sent in next Monday, sorry for your waiting.
Best Regards,
ERL Team
Dear Backers
After long time of dealing with problems, we'll soon ship out all the ERL 2.0 replacements. If everything goes fine, I estimate all replacements will be shipped out in about 15 days. We've already recorded your addresses through previous emails, but if you've changed it over time, feel free to inform us. Otherwise, we'll provide a tracking number to you after the item has been shipped.
I know this has been a long waiting, and I personally feel so sorry about it. Thanks for your support.
Best Regards,
ERL Team
We know it’s almost 5 months since our last update, and we’re sorry for all the long waiting. As you know, there have been some problems with the old ERL earbuds, such as, connection dropping and inefficient battery. We started to analyze the problems ever since they’d been discovered and finally narrowed them down. Then we decided that we need to update the whole structure of the earbuds to avoid any possible malfunctioning. But it’s a big challenge for our team both technically and financially.
Nonetheless, we devoted all our time and money into developing the new ERL 2.0 earbuds as we fully understood that only providing a product as good as we’d promised could correct all the mistakes we’d made.
Now, here we are, with brand new ERL earbuds which perfectly meet all the descriptions on Indiegogo. The mass production is almost done and we want to share some of the pictures to you guys to let you know that you will receive these incredible products soon.
The shipping would happen in the foreseeable future and we’ll update your tracking number as soon as possible. If you’ve already provided your address to us but changed it over time, please send an email to [email protected] to update it, if not, then you only need to wait for your inform email. Thanks so much for all the support and patience, sincerely.
ERL Team
Dear Indiegogo backers,
Greetings! The whole ERL team including our factory partners are working very hard on delivering next batch of ERL earbuds on time. We heard you from the comments that you have some questions about the products, shipping and refund policy. Please read on.
We have prepared a guide below to help you with connecting your ERL earbuds to your phone. You can also find this guide on https://geterl.com/pages/support
There are a few factors that will affect your experience on the battery life depending on how intense the earbuds are used. Here are a few tips that hopefully will help your ERL earphones last throughout your working day:
After you have successfully connected the ERL earbuds to your Bluetooth device first time, next time when you want to use ERL earbuds, ONLY need to:
Our factory has received an overwhelming amount of orders than we anticipated. The ERL team, the factory and our logistics partner have been working closely to expedite all orders. However, we still have a lot of backlog of orders and we hope we can clear all orders by end of March. We appreciate your patience and support. Your orders will be shipped soon.
And we apologize that the shipping take too long to arrive for some countries. We are working with the logistics partner to push delivery process. We are trying to find a better shipping method to resolve these kind of problem and hope you can receive your item soon.
If you have problem with your tracking number, or your tracking info showed wrong destination, wrong message, please feel free to contact us by sending us email: [email protected] （It’s kind of you to change the email subject as Shipping Issue).
For all Indiegogo Indemand orders, since we only receive payment from Indiegogo one month after your order. We are unable to refund you before we actually receive your payment from Indiegogo.
For campaigns in InDemand, backers can request a refund from Indiegogo within 10 days of the transaction provided the InDemand page is live, the perk has not been fulfilled, and the funds have not been disbursed to the campaigner. Please also note that we, as campaigner, are only disbursed by Indiegogo once a month. This is why we are unable to provide the refund before we receive the disbursement from Indiegogo.
Please send your refund application to [email protected] with your order name, order ID, Paypal info, and change the subject as “Refund”.
We are constantly updating the support page: https://geterl.com/pages/support to help you with your questions on ERL products.
Please write to us ([email protected]) with any and all concerns.
Thank you,
ERL team
Dear Indiegogo Backers,
As the holiday approached, we all staff and the factory are still working on the production and preparing orders. We are working with our logistic partners to make the final push before the Chinese New Year.
We care about when you will receive the product, and how you feel about the product as much as you do. We want to get more products before the holiday so that we can send them out once the holidays are over.
Some of our backers pointed out the similarity between our products and some other competing products. We have been working on ERL earphones very closely with our manufacturers and we did take suggestions from our manufacturers regarding some of the designs of the products while we can focus more on the audio aspects of the earphones. We take Intellectual Properties very seriously and respect innovations. In the meanwhile, we will also consider legal actions against violations of our IP.
Regarding shipping, here are something we like to clarify:
1. The Bpost will send the package directly to the destination country and no transfer needed. Before the package arrives at the destination, the info will as followings: Item is announced / bpost received the information（UTC/GMT+1~2).
2. Some backers might have received units with white logos (rather than black). Please contact us via [email protected] along with a photo of your earbuds if you believe you received the white logo units. We will send a replacement pair immediately to you.
We hope you all really enjoy our earphones.
Videos of the product:
Please write to us ([email protected]) with any and all concerns.
Thank you,
ERL team